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Performance Pointers Archives

Federally funded performance training for small businesses

Some examples of programs:
• Sales training: developing sales scripts, market segmentation and Customer Relationship Management strategies
• Communications training: improving delegation and collaboration, understanding and managing team dynamics
• Management development: developing a coaching leadership style, empowering staff, managing client and staff expectations
• Process and policy review and design: capturing and documenting roles and responsibilities, guiding staff through workflow reviews and improving effectiveness

This program initiative supports a wide range of training options, including one-on-one coaching, leadership training, process and workflow reviews, sales and customer service training, and communication and collaboration workshops.

The main goal is to help your employees improve their performance, and improve the overall performance of your business. Typically, owners of small businesses would not normally be able to afford the type of training this program covers, since it is customized, delivered in-house, and uniquely tailored to each individual business’ needs.

The program does not cover training on the following: regulatory, health, safety or workplace orientation.

Resource Topics & Types

Authentic communication
Content Management
Cognitive Edge
Consulting
Knowledge Management
Leadership Development
Training and Instructional Design
Planning for Succession
Retaining & Motivating
Managing Change
Plain Language
Managing Up
Human Performance Improvement
Team Role Dynamics
Book Reviews
White Papers & Presentations

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